Terms of Use
Last Updated: March 2026 | Operated by AskWork Community Services Ltd (ABN pending โ not-for-profit entity to be registered)
Key Terms Summary
- This is a free service โ not a law firm. No legal advice is provided.
- AI-generated content may be inaccurate. Always verify before acting.
- AskWork does not receive referral fees or commissions. We are a free, not-for-profit community service.
- Your data may be processed in the United States by OpenAI and Replit.
- Our liability is limited to AUD $100 maximum.
- These Terms are governed by NSW law.
1. Nature of Service
askwork.ai is operated as a not-for-profit community legal information service by AskWork Community Services Ltd (ABN pending โ not-for-profit entity to be registered). This platform provides general information and automated triage only. It is NOT a law firm and does NOT provide legal advice. No solicitor-client relationship is formed between you and this platform, or any person associated with this platform, by using this service. No outcomes are guaranteed. Information provided through this service may be incomplete, inaccurate, or not applicable to your specific circumstances. You should always verify information before acting on it and seek independent legal advice for your situation. We do not generate profit from referrals or user data.
Non-Profit Status
This service is operated on a not-for-profit basis. Operating costs are funded through grants, donations, and community support. No revenue is generated from user referrals or user data.
2. AI and Automation Disclaimer
Machine-Generated Content
This service uses artificial intelligence and automated systems to generate responses. AI-generated content may be inaccurate, incomplete, outdated, or inappropriate for your specific situation. You must not rely on it as legal advice.
Verify Before Acting
You should independently verify any information provided by this service before taking any action, particularly in relation to legal rights, deadlines, or entitlements. Legal deadlines (such as unfair dismissal filing periods) are strict โ do not rely on AI responses for these.
3. Referrals and Independence
Where this platform connects you to a legal service, community legal centre, or government agency, this is provided as a free community service. AskWork does NOT receive any referral fees, commissions, or payments from any referred service. All referrals are made solely in the user's interest.
Independent Services
Any legal service, community legal centre, or government agency you are connected to is an independent third party. That service is solely responsible for all advice provided to you, their conduct, and any outcomes. This platform is not responsible for the services they provide.
Free Community Service
AskWork is operated as a not-for-profit community service. We do not receive referral fees, commissions, or any payment from any referred service. Any connection made through this platform is provided solely in the interest of the worker.
Your Choice
A connection from this platform is not an endorsement or recommendation of any service. You should make your own assessment before engaging any legal professional or service.
4. Limitation of Liability
Exclusion of Indirect Loss
To the extent permitted by law, this platform excludes all liability for indirect, consequential, special, or punitive losses, including loss of wages, loss of visa status, loss of employment, or legal costs incurred as a result of using this service.
ACL Consumer Guarantees
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where liability cannot be excluded, it is limited to the extent permitted by law.
Third-Party Services
We are not liable for data breaches, errors, or service interruptions caused by third-party providers including OpenAI and Replit.
Liability Cap
Where our liability cannot be excluded, it is limited to the lesser of: (a) the fees you paid to this platform for the service concerned; or (b) AUD $100. This platform is provided free of charge; accordingly, our maximum aggregate liability to you is AUD $100.
Content and Intellectual Property
Your Submissions
By submitting content (including chat messages, documents, and uploads) to this platform, you grant us a limited, non-exclusive licence to process your submissions for the purpose of providing triage, generating AI responses, and facilitating referrals to law firms.
Platform Intellectual Property
All intellectual property in the platform (including its design, code, AI models, and branding) remains the property of AskWork Community Services Ltd (ABN pending โ not-for-profit entity to be registered) or its licensors. You must not reproduce, distribute, or create derivative works from any platform content without prior written permission.
IP Infringement Claims
If you believe any content on this platform infringes your intellectual property rights, please contact us at help@askwork.ai with details of the alleged infringement.
Changes to These Terms
We may update these Terms from time to time. Material changes will be notified by posting the updated Terms on this page and updating the 'Last Updated' date.
Your continued use of the platform after changes are posted constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically.
5. User Responsibilities
Accurate Information
You must provide accurate information when using this service. Do not submit false, misleading, or unlawful content.
6. Indemnification
You agree to indemnify and hold harmless askwork.ai, its operator AskWork Community Services Ltd (ABN pending โ not-for-profit entity to be registered), directors, and employees from any third-party claims (including legal fees) arising from your misuse of this service or breach of these Terms.
7. Governing Law
Jurisdiction
These Terms are governed by the laws of New South Wales, Australia. Any dispute arising from these Terms or your use of this platform shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.
Dispute Resolution
Before commencing any legal action, we encourage parties to attempt informal resolution by contacting us at help@askwork.ai. If the dispute is not resolved informally, the parties agree to attempt mediation before proceeding to litigation.
8. Contact Us
If you have questions about these Terms of Use, please contact us:
Email: help@askwork.ai
These Terms comply with Australian consumer protection laws including the Australian Consumer Law and the Competition and Consumer Act 2010 (Cth). Governed by the laws of New South Wales, Australia.